Frequently Asked Questions

1. What products are included in the subscription?

Our subscription includes three essential natural hygiene products: toothpaste, soap, and deodorant. Each product is carefully curated to be eco-friendly, healthy, and effective.

2. How does the subscription model work?

It’s simple! You choose how frequently you’d like your products delivered—monthly, bi-monthly, or quarterly. We’ll handle the rest, ensuring you always have what you need without the hassle of shopping.

3. Can I customize my subscription?

At the moment, we offer a fixed selection of products, but we’re working on expanding options in the future. Stay tuned for updates!

4. What makes your products eco-friendly?

All of our products are chosen with sustainability in mind. From natural ingredients to minimal and recyclable packaging, we prioritize reducing environmental impact at every step.

5. Are your products tested on animals?

Absolutely not! We are committed to offering cruelty-free products that align with our values of kindness and responsibility.

6. Where do you source your products?

Our products are sourced from trusted suppliers who meet our high standards for quality, sustainability, and ethical practices.

7. Can I cancel or pause my subscription?

Yes! You can cancel or pause your subscription at any time through your account dashboard. We want to make this process as flexible as possible for you.

8. Do you ship internationally?

Currently, we only ship within the United States. We hope to expand internationally soon!

9. How much is shipping?

We offer free shipping on all subscription plans. No hidden fees—just straightforward service.

10. Can I return products if I’m not satisfied?

Due to the nature of hygiene products, we cannot accept returns. However, if you’re unhappy with a product, please contact us, and we’ll do our best to make it right.

11. How can I contact customer support?

You can reach us via email at support@purelyclub.com. We’re here to help with any questions or concerns!